Longbourn Handcrafted – Frequently Asked Questions

 

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Product Information

Q: Are your ornaments and shelf decor hand-painted?
A: Yes! Every Longbourn ornament is carefully hand-painted, ensuring each piece is unique and full of artisan charm.

Q: What materials are your ornaments and shelf decor made from?
A: Our ornaments are made from high-quality MDF with non-toxic hand-painted finishes.

Q: Are these ornaments and shelf decor suitable for outdoor use?
A: No, our ornaments and shelf decor are designed for indoor use only. Exposure to moisture or direct sunlight may damage the hand-painted finish.

Q: Are your ornaments and shelf decor safe for children and pets?
A: Our ornaments and shelf decor are delicate and contain small details. We recommend keeping them out of reach of children and pets to avoid accidental breakage.

Q: What are the dimensions and weight of your ornaments?
A: Dimensions and weight vary by style. Specific measurements can be found on each product page under the Features or FAQ section.

Ordering & Shipping

Q: Where do you ship to?
A: We ship worldwide! Shipping costs and delivery times vary depending on your location. For detailed shipping information, please visit our Shipping Policy.

Q: How long will my order take to arrive?
A: Orders are typically processed within 1–3 business days. Standard shipping within the US usually takes 5–10 business days. International shipping may take 2–4 weeks depending on customs.

Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number by email so you can monitor its progress.

Care & Storage

Q: How should I care for my hand-painted ornament?
A: To maintain the finish, avoid direct contact with water, cleaning chemicals, or abrasive surfaces. Gently dust with a soft, dry cloth.

Q: How should I store ornaments when not in use?
A: Store ornaments in their original packaging or a padded container in a cool, dry place. Avoid stacking heavy items on top of them.

Gifting & Returns

Q: Do you offer gift wrapping?
A: Yes! Many of our ornaments come gift-ready, and we offer optional gift packaging at checkout.

Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused items in their original condition. Please see our Returns Policy for full details.

Q: Can I exchange an ornament for a different style?
A: Yes, exchanges are possible if the item is returned in its original condition. Contact us for assistance.

More Information

Q: Where can I find more information about your products?
A: For product-specific questions, please refer to the FAQ on each product page or contact us directly at longbourn100@gmail.com.